TERMS AND CONDITIONS

I. GENERAL PROVISIONS

§1

These Terms and Conditions set out the rules governing the provision of services consisting in the sale of digital services, constituting an original training program prepared by Beauty Vision LTD, Main Street, Ballisodare, Sligo, Ireland, IE3590754FH.

§2

1. The following definitions shall apply in these Terms and Conditions:

CUSTOMER – (1) a natural person having full legal capacity and, in cases provided for by generally applicable laws, also a natural person having limited legal capacity, who has concluded or intends to conclude a Sales Agreement with the Seller; (2) a legal person; (3) an organizational unit granted legal capacity by law.

TERMS AND CONDITIONS – these Terms and Conditions.

SELLER – Beauty Vision LTD, Main Street, Ballisodare, Sligo, Ireland, IE3590754FH, registered in the Central Registration and Information on Business.

SERVICE – the website available at: onlineacademy.kohanaprofessional.ie

SERVICES – products offered through the Service.

§3

1. These Terms and Conditions regulate the rules and conditions related to purchasing services offered through the Service.
2. Using the Service constitutes acceptance of these Terms and Conditions.

II. CONDITIONS OF USING THE SERVICE

§4

1. The technical requirements for using the Service affect its proper functioning, display in the Customer’s web browser, and the security of transmitted data.
2. Proper use of the Service requires:

a) access to a network (Internet connection);

b) use of a web browser (Chrome, Firefox, Opera, Safari, Edge, or Internet Explorer);

c) enabling cookies in the browser.

III. OFFER

§5

1. The Service offers the following products: online training courses, e-books, and other digital products.
2. Unless mandatory legal provisions provide otherwise, the Seller shall under no circumstances be liable for any personal injury or property damage, including lost profits, indirect or consequential damages resulting from the use of the Service. In particular, the Seller shall not be liable for:

• decisions or actions taken by the Customer based on information contained in these Terms and Conditions;
• any legal, factual, or financial operations, actions, or omissions undertaken based on the purchase of a Service from the Seller;
• actions or omissions of third parties for whom the Seller is not responsible;
• events caused by the Customer or third parties.

4. The Seller shall make reasonable efforts to enable the Customer to achieve the goals and assumptions related to the Service. However, due to the multitude of factors affecting the results obtained from using the Service, no guarantee of specific results can be provided.
5. The results achieved through the use of the Services may vary from Customer to Customer.

IV. PAYMENT METHODS

§6

1. The Seller provides the following payment method for purchasing Services:
    https://stripe.com/ (Stripe, Stripe Inc. 510 Townsend Street, San Francisco, CA94103, USA)

1. To receive a VAT invoice for the Service provided, the Customer should inform the Seller of their wish to obtain one and provide the data necessary for issuing the invoice.
2. The Seller issues accounting documents for payments received in accordance with applicable law.
3. The purchased Service is delivered to the Customer immediately after completion of the payment process, unless a different delivery period is specified in the product description or delivery information. In any case, the maximum delivery time shall be two (2) business days from completion of the payment process, i.e., the maximum waiting time for account activation/course access after payment.
4. The purchased Service is delivered in the form of login credentials for the training platform sent to the e-mail address provided during the purchase process.

V. RECURRING PAYMENTS

1. The Seller may provide that access to certain Services shall be paid for through recurring monthly payments.
2. Purchasing a Service and paying for it through recurring payments constitutes consent to charge the Customer’s payment card under the recurring payment scheme.
3. Consent to recurring payments may be withdrawn at any time at the Customer’s request. Cancellation of recurring payments may be made by submitting a declaration of cancellation through the appropriate section of the Customer’s account. In such a case, the Service shall be terminated on the day following the last day of the current billing period.
4. The Services contain information regarding the monthly fee and the duration for which the Customer, by concluding the agreement and paying through recurring payments, has agreed to the payment operator (Stripe) charging their payment card monthly in the amount corresponding to the price of the given Service.
5. Descriptions of the Services specify the exact duration of recurring payments and the Service prices.
6. If authorization is declined and payment from a previously registered card is cancelled, Stripe will retry charging the card in accordance with its retry policy. During this time, the Seller will take steps to determine with the Customer the reasons for the failed card charge.
7. In the case of recurring payments, the first payment is made at the time of purchasing the Service through the Service. The next payment is charged through Stripe in the second month of the Service. Subsequent payments are charged monthly.
8. Recurring payments terminate automatically:

a) upon expiry of the period selected by the Customer for the purchased Service;

b) upon termination of the purchased Service, i.e., the period for which the Seller planned the availability of the Course;

c) upon receipt of a declaration withdrawing consent for recurring card charges;

d) in the event of declined authorization and cancellation of payment for a previously registered card, preventing settlement of the next recurring payment period.

VI. WITHDRAWAL FROM THE AGREEMENT

§7

1. The Customer has the right to withdraw from the agreement within 14 (fourteen) days from the date of its conclusion, without giving any reason.
2. To meet the withdrawal deadline, it is sufficient to send a declaration of withdrawal before the expiry of the deadline to the following e-mail address: kate@kohanaprofessional.ie.
3. Withdrawal from the agreement is effected by submitting a declaration. The declaration may be made in any form, for example by sending a written statement to the Seller's address indicated in §1 or electronically via the contact form available on the Service website.
4. The Seller shall promptly, and no later than within 14 days from the date of receipt of the withdrawal declaration, reimburse the Customer for all payments made, excluding return shipping costs.
5. The refund shall be made using the same payment method used by the Customer. If the original payment method is impossible or impractical, the Seller shall contact the Customer to agree on another refund method, which shall not involve any costs for the Customer.
6. The Customer may consent to the performance of the sales agreement before the expiry of the 14-day withdrawal period by declaring that they have been informed of the loss of the right of withdrawal in accordance with consumer protection laws.
7. The right of withdrawal from the Sales Agreement by a Customer acting as a Consumer does not apply to contracts for the supply of digital content not supplied on a tangible medium, under the Consumer Rights Act 2022, if performance has begun with the Consumer's prior express consent and the Consumer has acknowledged that they will lose their right of withdrawal once performance has begun.

VII. COMPLAINTS

§8

1. Complaints may be submitted via the dedicated e-mail address: kate@kohanaprofessional.ie.
2. A complaint should include at least:

a) identification of the Customer submitting the complaint (e-mail address and data enabling identification within the Service);

b) indication of the circumstances constituting the basis for the complaint;

c) indication of the preferred method of resolving the matter.

3. The Seller shall examine the complaint within 14 (fourteen) days from the date of receipt. If the complaint does not contain the information referred to above or additional information is required, the Seller shall request supplementation no later than within 5 (five) days from the date of submission.
4. The Seller shall inform the Customer about the method of resolving the complaint by e-mail or another electronic address indicated in the complaint.

VIII. OUT-OF-COURT COMPLAINT HANDLING AND CLAIM ENFORCEMENT PROCEDURES

§9

1. A Customer acting as a Consumer may make use of out-of-court methods of handling complaints and pursuing claims. General information regarding the availability of, and access conditions to, such procedures is provided by the Competition and Consumer Protection Commission (CCPC), the statutory body responsible for consumer protection in Ireland, which operates a consumer helpline and publishes consumer information on its website: https://www.ccpc.ie.

   A Customer acting as a Consumer is, in particular, entitled to:
   a) use Alternative Dispute Resolution (ADR) – an out-of-court process in which an independent third party helps the Customer and the Seller reach a solution through mediation, conciliation, or arbitration. In Ireland, the CCPC assesses dispute resolution entities and maintains a public list of authorised ADR entities under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015 (S.I. No. 343 of 2015, as amended). The use of ADR is voluntary for both the Customer and the Seller;
   b) contact the European Consumer Centre (ECC) Ireland, which provides free information and assistance to consumers in cross-border disputes with traders established in another EU Member State, Norway, or Iceland;
   c) bring a claim through the Small Claims Procedure of the Irish courts (for qualifying claims up to €2,000) or, for cross-border disputes within the EU, through the European Small Claims Procedure (for claims up to €5,000).

IX. GOVERNING LAW

§10

1. The agreement concluded between the Seller and the Customer shall be governed by the laws of Ireland and interpreted in accordance with the laws of Ireland.
2. The courts having jurisdiction over all claims arising from agreements concluded between the Customer and the Seller, including claims related to torts and unjust enrichment connected with the conclusion, performance, or termination of such agreements, shall be the courts of Ireland.

X. FINAL PROVISIONS

§11

1. Amendments to these Terms and Conditions shall be published on the Service website in the form of information regarding the introduced changes and a consolidated version of the Terms and Conditions.
2. Amendments shall enter into force on the date specified by the Seller, provided that such date shall not be earlier than 14 days after publication of the information concerning the amendments and the consolidated text of the amended Terms and Conditions.
3. Each use of the Service requires familiarization with the current version of the Terms and Conditions and acceptance thereof.

§12

1. The current version of the Terms and Conditions is published on the Seller's website and may also be provided free of charge, upon request, by electronic means to the e-mail address indicated by the Customer.
2. The provisions of these Terms and Conditions shall apply from 18 March 2026.